Articles in Leadership
My Experience at Texas Stadium
Published by on September 23rd 2011
My Experience at Texas Stadium
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Yes, I was excited about attending the Kick-off Classic between my beloved LSU Tigers and Oregon Ducks, but it was the Texas Stadium experience that was a captivating experience.
What made an impression on me?•Great signage
•Parking lot traffic staff helpful, friendly, and courteous
•Security entrance staff was nice and respectful
•People greeted me as I entered the stadium with a smile and welcome
•Plenty of staff to help you find your seat – again very friendly and professional
•As I walked around I noticed there was staff everywhere to assist guests. When I came off the escalator there was a gentleman who asked if I needed direction. (There were two…
The Connect Factor - Seven Pre-Service Disconnects
Published by on September 11th 2009
While many people without church homes visit a church on Easter and Christmas, church leaders often struggle getting these guests to return for a second Sunday. Research studies reveal that people decide whether they will return to a church within the first four to eight minutes of arriving to the church. This is before they hear the first song or any of the sermon. People want to connect right away. Unfortunately, too many disconnects early in their visit can mean they leave and never return.
The Connect Factor
Published by on August 26th 2009
Get connected. Get plugged in. Get in touch. Establish relationships. Become joined, united or linked. These are all reasons people join a church or any organization. People want to connect – to God, to believers, and to the world. People are seeking to be united with other believers and with God.
Empowerment, Not Excuses
Published by on May 25th 2009
We pulled up to the unimpressive high school building and saw a parking lot full of cars. The signage was clear and colorful, but not overwhelming. The entrance area of the travelling church was covered with people in bright red shirts.
Do You REALLY Know Me?
Published by on May 13th 2009
Relationships are so important! How many times have you seen a child attend your church who did not want to stay because he did not know any other children in the room? Boys and girls want to have a sense of belonging and to feel like they are a part of the group. Your leadership team must work hard to build relationships with the kids.
Here is a fun exercise you can teach the kids so they can learn to be “guest-friendly” and build relationships too!
Breakfast with Curt Coffman
Published by on April 13th 2009
Curt Coffman co-authored the book, First Break All the Rules, with Marcus Buckingham. He also wrote much of Ritz Carlton’s service values material. A few months ago I had the privilege of having breakfast with Curt. There is an interesting story about the way I met the Coffman’s . . .
